How we deliver quality

• To ensure consistent translation quality, we use an intensive four-step quality control process. This process includes translation by native speakers of the target language, combined with extensive cross-editing by native speakers of the source language. Our translation quality control process is made easier and more consistent by having our translation staff work together in-house. (Click here for a detailed description of our Quality Assured Translation process.)
• We select staff for each translation project based on their linguistic and specialist knowledge skills.
• A minimum of two competent translators (a representative of each of the two languages involved) always check all of your work.
• Only the very best translation and language specialists have been recruited from around the world to work at NZTC International. We employ only professional translation staff who qualify on the basis of a highly competitive written examination, and who are graduates and native speakers of the language into which they translate.
• We implement a rigorous staff training programme with special emphasis on translation quality systems.
• We use state-of-the-art equipment and software, have a multi-platform environment (Macintosh and Windows) and run all mainstream page-layout, graphics and related software applications.
• Translation memory software is used to ensure terminological consistency throughout each project, consistent use of client-specific terminology and high quality translation output.

How we deliver on time

• We maintain a team of specialised project managers whose task is to schedule and monitor the progress of your work to ensure that it is completed by agreed deadlines. Our project managers hold regular scheduling meetings to ensure that all work is on track and potential bottlenecks are resolved ahead of time.
• Our experience in communication at a distance and our good production systems ensure that all contact with clients to resolve project-related problems is made in a timely and efficient manner.
• Broadband Internet connection means we can upload and download large files, offer FTP transfer and provide instant communication with our clients anywhere in the world.
• The company is a linguistic 'one-stop shop'. Every service required to produce high-quality foreign-language publications is maintained in-house: language specialists in all the major commercial languages, editors, design capacity and expertise, multilingual typesetting, graphics, scanning, wide ranges of Asian fonts and every major form of electronic output is supported.
• With a large staff of professional translators, editors and production co-ordinators efficiently organised under one roof, we are able to deliver faster than our competitors who rely heavily on outsourcing.
• We have firmly established relationships with many specialist translators around the world to provide added capacity if our in-house staff are booked, or to provide specialist skills for unique projects or languages.
• Because of New Zealand's geographical location in the South Pacific, we have a twelve-hour time-zone advantage over our competitors in Europe. We are therefore able to provide an overnight translation service and deliver to our European clients by 9 a.m. the next business day.

Why we represent value for money:

• Good quality assurance systems lead to high initial accuracy, which in turn reduces the cost of production - giving you higher translation quality more quickly.
• Volume production keeps our prices highly competitive.
• There are no hidden add-ons in our quoting.
• We can hold costs because we have all the necessary expertise located under one roof - linguistic skills, layout and design, website production, etc.
• NZTC International achieves large economies of scale from the high volume of international turnover that can be produced by fulltime staff in our centralised production headquarters. This is a more cost-effective structure than is typical for most of our competitors, who rely on outsourcing to freelancers. NZTC International is therefore able to offer high translation quality at uniquely competitive prices.
• Our local New Zealand economy provides a low-overhead but high-technology location (relative to other countries) for our Head Office.
• Purchasing translations from New Zealand can provide tax advantages for some clients, e.g. GST-exempt for companies in Australia, VAT-exempt for companies in the UK and Europe.
• Regardless of where our clients are in the world, it costs nothing to get their work to us. If the work to be translated is available in hard copy only, and needs to be faxed to us, we have a freefax service from most countries (click here for a list of our international freefax numbers).

How much experience do we have?

• Our translation staff collectively have more than 150 years experience in the translation industry.
• We have been translating for companies around the world, either directly or through our agents, for almost twenty years. We regularly provide high-quality translations for global corporations and brands such as DaimlerChrysler in Stuttgart, KPMG in Amsterdam, and Saatchi & Saatchi because they rely on our quality assurance systems.

Confidentiality

• Every day, NZTC International is entrusted with work that is highly confidential. All staff exercise strict confidentiality procedures so that we never compromise the security of our clients' business information.
• Because we have so many permanent staff members, most work can be completed in-house at our production headquarters. Unlike most of our competitors, we do not have to rely on outsourcing to freelancers, and this increases the level of information security.
• When particular projects do require work to be outsourced to language specialists, subcontractors are subject to strict confidentiality arrangements.

If you have confidential work, please refer to our contact us page to make enquiries.

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